Janie and Jack Outlet

Our Policies

At Janie and Jack, we want you to be satisfied with your purchase. Returns or exchanges will be gladly accepted within 180 days of original purchase.

Request for Email Address

We ask our customers for their name and email address for marketing purposes. You are not required to give us this information as a condition for using a credit card. If we require this information to ship an order or for payment purposes, we will tell you.

Return Policy

Merchandise may be returned if defective, or unwashed, unworn and in sellable condition to any Janie and Jack Outlet shop. Janie and Jack merchandise must be returned to Janie and Jack locations only. Janie and Jack retail shops are unable to accept merchandise returns from Janie and Jack Outlet store. All merchandise returns are subject to a 24-hour restocking period. Please note- the original credit card used for the purchase must be presented in order to process the refund to that card. All sales are final after 180 days. All merchandise with a price ending in $0.97 is considered FINAL SALE and cannot be returned or exchanged on JanieandJack.com $0.97 includes the price on the hangtag and price charged before coupons or discounts.

Returns with an Original Sales Receipt

Merchandise may be exchanged or a refund will be issued in the original form of payment for the price paid when returned within 60 days of purchase. After 60 days, a Merchandise Credit will be issued for the current selling price or price paid, whichever is lower. A return/exchange or gift receipt does not serve as an original receipt. Janie and Jack reserves the right to limit returns or exchanges and verify the original sale before processing a return.

Returns with a Gift Receipt

Refunds over $5 will be issued in the form of a Merchandise Credit or merchandise exchange for the price paid.

Returns without a Receipt

Refunds over $5 will be issued in the form of a Merchandise Credit or merchandise exchange for the current selling price. Valid identification is required for all returns and exchanges without an original receipt or gift receipt. Valid forms of photo identification are: U.S. Driver's License, U.S. state-issued ID, U.S. Military ID and a Passport. Information from your ID will be retained in a company-wide database of customer return activity that Janie and Jack uses to authorize returns and will not be used for any other purpose. Janie and Jack reserves the right to limit returns or exchanges and to verify the original sale before processing a return. We may offer a lookup using your credit/debit card, personal check or email address to attempt to locate the transaction information for returns without a receipt. If the transaction is located, it will be processed as a return with a receipt.


Gift Cards and Merchandise Credits

Gift Cards and Merchandise Credits may be redeemed at any Janie and Jack Outlet location for merchandise only, except to the extent required by law. Gift Cards may be redeemed for cash if the balance is less than $10, except as otherwise required by law. Gift Cards and Merchandise Credits are valid in the country of issuance only. A valid photo identification is required to receive or redeem a Merchandise Credit. Valid forms of photo identification are: U.S. Driver's License, U.S. state-issued ID, U.S. Military ID and a Passport. Merchandise Credits must be signed at the point of issuance. Lost, stolen, or damaged Gift Cards or Merchandise Credits may be replaced for the remaining balance at the time of notice upon presenting an original sale or gift receipt. Merchandise Credits are non-transferable. Merchandise Credits cannot be used to purchase Gift Cards. Merchandise Credits may not be used online.

Price Adjustments

Janie and Jack Outlet is unable to offer price adjustments on previous purchases.

Phone Orders

Janie and Jack Outlet is unable to process Phone Orders for customers.

Check Policy

When you provide a check as payment, you authorize Certegy to use the information from your check to make a one-time electronic funds transfer (EFT) from your account, process the payment as a check transaction, or use a bank draft. When we use information from your check to make an EFT, funds may be withdrawn from your account as soon as the same day you make your payment, and you will not receive your check back from your financial institution. If your payment is returned due to insufficient or uncollected funds, you authorize Certegy to collect a Service Charge, via a one-time EFT or using a bank draft drawn on your account. The Service Charge will be:

 

AL
AK
AZ
AR
CA
CO
CT
DE
DC
HI
IL
IN
IA
KS
KY
$30
$30
$25
$30
$25
$20
$20
$40
$25
$30
$25
$20
$30
$30
$25
  ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
$25
$35
$25
$25
$30
$40
$25
$30
$25
$25
$25
$25
$20
$20
$25
$35
  OK
OR
PA
PR
RI
SC
SD
TN
TX
UT
VT
VA
WA
WV
WI
WY
$25
$35
$25
$15
$25
$30
$40
$30
$30
$20
$25
$50
$25
$25
$25
$30
 

FL

$25 for checks less than or equal to $50, $30 if greater than $50 and less than or equal to $300, $40 if greater than $300, or 5% of the check amount, whichever is greater.

 

ID

$20 or face value of check, whichever is less.

LA

$25 or 5% of face value of check, whichever is greater.

GA

$30 or 5% of face value of check, whichever is greater.

 

OH

$30 or 10% of face value of check, whichever is greater.

Please see a manager with any questions or comments regarding our Customer Service Policies. These policies are subject to change at any time at Janie and Jack Outlet's sole discretion.

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