Track Your Order
Track Recent Orders
To track the status of your order, enter your 8-digit order number and billing ZIP code below, then click "Track Order."
If you have a JanieandJack account, you can sign in here to view your order history.
Can't locate your order number?
Contact our Customer Service Team at 1-877-449-8800 or send an email to firstname.lastname@example.org.
Customer Service hours are:
Mon-Fri: 6:00 a.m. - 6:00 p.m. (PST)
Sat: 7:00 a.m. - 3:00 p.m. (PST)
Sun: 8:00 a.m. - 4:00 p.m. (PST)